Refund Policy

All sales are final

Every order from Roxium is a final sale. We do not accept returns or exchanges for change of mind, so please choose carefully - message us at hello@roxium.ca before you buy if you have questions about sizes, colours, or how a model prints, and we will be happy to help.

The only exceptions are the remedies described below for items that arrive damaged, defective, or not as ordered, and digital files that are corrupt or do not work. Nothing in this policy limits rights you have under applicable consumer protection law, as set out in our Terms of Service.

Printed products

If a printed item arrives damaged, is defective, or is not what you ordered, contact us at hello@roxium.ca within 7 days of pickup with your order reference. We will repair, replace, or refund the item as appropriate. Change-of-mind returns are not accepted, and custom or made-to-order items are final sale.

Digital downloads

Digital downloads (3MF files) are delivered instantly after payment, in the Personal Use or Commercial Use licence you choose. Digital purchases are non-refundable. Because files are delivered instantly and cannot be returned, digital purchases are final once the download link has been issued. If a file is corrupt or does not work, contact us and we will provide a working file or a refund.

Digital files are paid for online. Cash at pickup is available for printed items only.

Cash orders

For cash orders, payment is collected at pickup. If you decide not to collect your reservation, no payment is owed. Repeated uncollected reservations may limit future cash reservations.

How refunds are issued

Approved refunds are returned through the original payment method. Card refunds are handled by Stripe and usually complete within 5-10 business days.